Terms of Service
By accessing or using Sketch Academy UK, you agree to these Terms. Last updated: 25 November 2025.
1. Usage
You must be at least 16 years old, or have verifiable parental/guardian consent, to use our services. By creating an account or purchasing a course, you confirm that the information you provide is accurate and that you will keep it up to date.
Course content is licensed for your personal, non-transferable use only. You may not share your account, resell access, or redistribute materials without our written permission. Intellectual property rights in course videos, text, assignments, downloads, and assessments remain with Sketch Academy UK or our licensors.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. If you suspect unauthorised access, notify us immediately.
- Do not attempt to bypass paywalls, DRM, or technical protections.
- Do not upload, post, or share content that is unlawful, infringing, or harmful.
- Do not scrape, harvest, or perform automated access without prior consent.
- Do not use course materials to create derivative products that compete with us.
We may suspend or terminate access if you violate these Terms or applicable law. In such cases, you are not entitled to a refund unless required by law.
2. Payments
All prices are shown in GBP and include VAT where applicable. Payments are processed securely by our payment partners. By submitting a payment, you authorise us and our processors to charge your chosen payment method for the total amount displayed at checkout.
- Accepted methods may include debit/credit cards and other regionally supported options at checkout.
- If you are using a subscription plan, recurring charges will occur on the stated billing cycle until you cancel.
- Discounts, vouchers, or promotions apply only during their valid period and per stated conditions.
- You are responsible for any bank fees, currency conversion costs, or taxes not included in the listed price.
- Failed or disputed payments may result in paused course access until resolved.
If you believe you have been charged in error, contact support promptly. For eligibility and timelines of refunds, see Refunds.
3. Refunds
You may request a refund within 14 days of purchase provided you have not consumed more than 20% of the course (e.g., video minutes watched, modules completed, or downloads obtained). This policy respects your right to review the course while protecting our content.
- To request a refund, contact us with your order ID and the email used for purchase.
- Refunds are issued to the original payment method where possible.
- Processing typically takes 5–10 business days depending on your bank or payment provider.
- We cannot refund if more than 20% of the course is consumed, except where required by applicable law.
- Bundles, promotions, or third‑party purchases may have additional conditions shown at checkout.
If your course access is suspended due to a breach of these Terms, you are not eligible for a refund unless the law says otherwise.
4. Liability
We provide educational content “as is” and “as available”. While we aim for accuracy and continuity, we do not warrant that courses will meet your specific objectives, be error‑free, uninterrupted, or compatible with every device.
- To the maximum extent permitted by UK law, our total liability for any claim related to a course is limited to the amount you paid for that course.
- We are not liable for indirect, incidental, special, punitive, or consequential losses (including loss of income, data, or business opportunities).
- Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or death/personal injury caused by negligence.
- Force majeure: we are not responsible for delays or failures caused by events beyond our reasonable control.
- Consumers: your statutory rights are not affected by these Terms.
These Terms are governed by the laws of England and Wales. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect. We may update these Terms to reflect changes in law, our services, or policies; material changes will apply prospectively from the posted effective date.
Questions about these Terms or refund eligibility? Email [email protected] or call +44 7449 812345.